Tuesday, August 28, 2012

Educated Customers Are Your Best Customers






One of the biggest marketing mistakes many businesses make is failing to educate buyers about the unique advantages of their products and services, as well as their industry in general. Educated customers are not only more satisfied with their purchasing choices, but they are also more likely to share their wealth of information and tips with other information-savvy buyers. Here are a few ways to increase sales by educating your audience:

  • Educate about pricing. If you're offering a special discounted price because you purchased in volume, let your customers know, so they understand why your prices aren't always so low. The same is true if your prices are higher than the competition -- explain that your products are of a higher quality, that your warranty is longer, or whatever other reasons you might have.
  • Offer information on industry trends, developments, and new products via newsletters, blogs, social media posts, and the like. Provide webcasts, seminars, and guest speaking engagements at area events. Recommend helpful industry resources, such as books, magazines, and blogs.
  • Use your background or experience to become involved in industry forums, where you can share your enthusiasm and knowledge. Offer valuable contributions, such as useful answers or tips that demonstrate your expertise. Back up your information with trusted sources.
  • Provide reasons why you do business with select manufacturers or vendors, such as if they provide unbeatable quality, industry-leading warranties, or have been a dependable partner for several years.
  • Offer a comparative analysis of your products versus the competition. Define the differences between your company and the competition with factual, credible information. Back it up with customer testimonials and references.
  • Consider using on-hold messaging to educate and inform callers while they wait on the phone. This brief time slot offers a perfect opportunity to tell your audience something they may not know.
  • Include educational content on your website, such as a "tips" section, an archive of blogs, e-newsletters, a glossary of industry terms, or other types of industry resources.

The more you can teach someone something they don't already know, the more they will trust you and gravitate toward you as an expert in your field. If you'd like help creating marketing materials that will not only impress but also educate your audience, give us
a call.







Monday, August 20, 2012

Bounce 'Em Back to Your Site

After all your work hard and marketing efforts enticing prospects to visit your website, it can be frustrating to see high bounce rates. Bounce rate is an Internet marketing term that represents the percentage of visitors who enter your website and bounce -- or leave the site -- rather than continuing to view other pages within your site or complete a desired action.

Here are a few common website mistakes that are often responsible for driving away potential customers:
  • The basics. An unattractive design, spelling errors, broken links, images that take forever to load, and other annoyances will quickly cause visitors to lose trust and confidence in your business.
  • Poor navigation. If visitors can't tell where they are, where to click next, or how to get back to your homepage, they will likely just exit.
  • Complicated, lengthy web pages. Instead, provide information that is brief and organized with headlines and sub-headings, bulleted lists, and short paragraphs.
  • Too many distractions. Popup ads, flashing information, and similar devices can easily frustrate or lead visitors away from your site.
  • Dated content. How will visitors know if anything is the latest and greatest information if you don't take the time to update key areas on your website?
  • Music or sound effects. These are not only annoying, but also embarrassing for visitors viewing your site from a public place. Users will likely close out of your site as quickly as possible.
  • No contact information. While a "contact us" form is helpful, your website should also include your telephone number and physical address. The more contact information you include, the more visitors will be reassured you are legit.
  • Asking too many questions. Requiring too much information from visitors may scare some away. Make it easy for visitors to request additional information by simply asking for their name and basic contact information. Also provide quick turnaround in response to show you respect their time.
Our creative team would love to help you develop outstanding marketing materials to supplement your website. Give us a call today!

Wednesday, August 8, 2012

Break the Barrier


During the mid 20th century, the one-mile run was a centerpiece event in track and field. In its illustrious history, no one had ever broken the four-minute time barrier. For years, doctors, scientists, and the general public believed that it was physically impossible for humans to run that fast. Then in 1954,Roger Bannister came along and proved all the experts wrong by running the race in less than four minutes.

What's more amazing is that within one year of Bannister's record-breaking race, 16 more runners broke the four-minute mile as well.


How could it be that all of a sudden so many athletes were able to break a seemingly impossible record that had stood for so long? There hadn't been a new technological breakthrough, nor could it be explained in any outward way.

One possible explanation is that none of those athletes truly believed it was possible to run the mile in under four minutes. Roger Bannister not only broke the physical barrier of running a sub-four-minute mile. He also broke a mental barrier that had been holding runners back for years.

We all have these types of mental barriers in our lives. We all have reasons in our minds why something can't be done. Most are self-made inner doubts and excuses.

Isn't it time to break through your four-minute-mile barrier?